FAQs – Frequently Asked Questions

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Do you provide tracking information?

Yes, please wait 3 days after placing your order and then request it via email at contact@warmnesthome.com

Some items are missing from my order, what’s going on?

Our products are shipped separately based on your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of your order will likely arrive shortly.

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 weeks for delivery.

I received a damaged item, what can I do?

We are sorry to hear that. Simply send us a picture along with proof of purchase of the damaged item to the following email address: contact@warmnesthome.com If your purchase meets our return conditions (see return policy), we will send you a replacement item as quickly as possible.

Where are you located?

We are located in Paris, France.

I still haven't received my order. Why is it taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still need help tracking your package or want more information, please contact us via email at contact@warmnesthome.com

Do you have a refund policy?

We do our best to resolve any problems our customers might have with their online purchases. If you still wish to receive a refund for your order, we can certainly process the payment, as long as the order and the concerned products are not on sale. For more information, please read our return policy or contact us at contact@warmnesthome.com