FAQ

Every question, answered.

The 15 questions our customers ask most, answered honestly. Can't find yours? Write to us, a real human replies.

The candle
How long does one box last? +

Up to 120 hours of burn time, the equivalent of 6 classic candles. Each box includes 30 cotton wicks, and each wick burns for around 12 hours.

What are the pearls made of? +

Plant-based wax: sustainably sourced shea butter and coconut oil. Paraffin-free, soy-free, vegan and not tested on animals.

Do the candles have a scent? +

The classic Pearled Candle is scent-free by design, so you choose: add a few drops of our Scented Oils around the wick before lighting, and change the mood room by room. Our insect-repellent candles are already infused with real essential oils.

Why does it never tunnel? +

Only the pearls around the flame melt, about 1 cm around the wick. The rest stay solid, so no wax is ever wasted and the surface stays level, burn after burn.

What comes in the box? +

One tube of wax pearls (up to 120 hours of glow), 30 pre-tabbed cotton wicks, a step-by-step usage card, and a little surprise gift we slip into every order. Everything except the vessel.

Using it
What containers can I use? +

Any fireproof container at least 10 cm wide: ceramic, glass, metal or stone. Your favourite bowl, a mug, the jar of a candle you finished years ago. They even float on water.

How many wicks should I use? +

The wick rule: each wick covers a 5 cm radius. A 10 cm bowl needs 1 wick, a 20 cm centrepiece needs 3. Always plant the wick deep, all the way to the bottom.

Can I reuse the pearls after a burn? +

Yes, that’s the point. Lift out the cooled wax cap, break it up in a plastic bag with a rolling pin, and pour it again like fresh pearls. The wax was designed to melt evenly even when crushed.

The wax hardened into a block. Is that normal? +

Completely normal, that’s how the refresh works. The melted pearls form a thin cap around the spent wick. Once cooled, lift it out in one piece, top up with fresh pearls, and you have a brand-new candle.

Can I mix colours and scents? +

Yes. Pearls layer beautifully: pour two colours in stripes or blend them for a speckled glow. Scents are added per burn with our oils, so every refresh can be a new mood.

Safety
Is it safe around children and pets? +

Yes: the flame self-extinguishes if the candle is knocked over, and the burn is clean with no black smoke. As with any candle, never leave a flame unattended.

What happens if the candle tips over? +

The pearls smother the flame instantly and it goes out on its own: no wax spill, no panic. It’s the safety feature our customers talk about most.

Does it produce black smoke or soot? +

No. The plant-based wax and unbleached cotton wicks give a clean, soot-free burn that’s kind to walls, ceilings and lungs.

Orders & delivery
How long does delivery take? +

Orders arrive in 6–9 working days. Shipping is free in the UK on orders over £36.

What if I don’t love it? +

Then it’s on us: 30-day money-back guarantee, no drama. Write to us and a real human from the family sorts it out.

Still have a question?
Write to us, a real human from the family replies within 24 hours.
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