Every question, answered.
The 15 questions our customers ask most, answered honestly. Can't find yours? Write to us, a real human replies.
How long does one box last? +
Up to 120 hours of burn time, the equivalent of 6 classic candles. Each box includes 30 cotton wicks, and each wick burns for around 12 hours.
What are the pearls made of? +
Plant-based wax: sustainably sourced shea butter and coconut oil. Paraffin-free, soy-free, vegan and not tested on animals.
Do the candles have a scent? +
The classic Pearled Candle is scent-free by design, so you choose: add a few drops of our Scented Oils around the wick before lighting, and change the mood room by room. Our insect-repellent candles are already infused with real essential oils.
Why does it never tunnel? +
Only the pearls around the flame melt, about 1 cm around the wick. The rest stay solid, so no wax is ever wasted and the surface stays level, burn after burn.
What comes in the box? +
One tube of wax pearls (up to 120 hours of glow), 30 pre-tabbed cotton wicks, a step-by-step usage card, and a little surprise gift we slip into every order. Everything except the vessel.
What containers can I use? +
Any fireproof container at least 10 cm wide: ceramic, glass, metal or stone. Your favourite bowl, a mug, the jar of a candle you finished years ago. They even float on water.
How many wicks should I use? +
The wick rule: each wick covers a 5 cm radius. A 10 cm bowl needs 1 wick, a 20 cm centrepiece needs 3. Always plant the wick deep, all the way to the bottom.
Can I reuse the pearls after a burn? +
Yes, that’s the point. Lift out the cooled wax cap, break it up in a plastic bag with a rolling pin, and pour it again like fresh pearls. The wax was designed to melt evenly even when crushed.
The wax hardened into a block. Is that normal? +
Completely normal, that’s how the refresh works. The melted pearls form a thin cap around the spent wick. Once cooled, lift it out in one piece, top up with fresh pearls, and you have a brand-new candle.
Can I mix colours and scents? +
Yes. Pearls layer beautifully: pour two colours in stripes or blend them for a speckled glow. Scents are added per burn with our oils, so every refresh can be a new mood.
Is it safe around children and pets? +
Yes: the flame self-extinguishes if the candle is knocked over, and the burn is clean with no black smoke. As with any candle, never leave a flame unattended.
What happens if the candle tips over? +
The pearls smother the flame instantly and it goes out on its own: no wax spill, no panic. It’s the safety feature our customers talk about most.
Does it produce black smoke or soot? +
No. The plant-based wax and unbleached cotton wicks give a clean, soot-free burn that’s kind to walls, ceilings and lungs.
How long does delivery take? +
Orders arrive in 6–9 working days. Shipping is free in the UK on orders over £36.
What if I don’t love it? +
Then it’s on us: 30-day money-back guarantee, no drama. Write to us and a real human from the family sorts it out.












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